Common Support Requests

After you submit your form, we will respond as quickly as possible. Please be sure to fill out all information so we can quickly identify you and the issue you are having.

Domain Name:
Name:
Company:
Phone:
Issue:

Below, you can Add, Remove or Update DNS information on our DNS Servers.

Step 1: Provide Domain Information
What is your domain name?		.
What would you like to do?	Add Remove Modify

The Domain Name System (DNS) is a hierarchical naming system for computers, services, or any resource participating in the Internet. It associates various information with domain names assigned to such participants. Most importantly, it translates domain names meaningful to humans into the numerical (binary) identifiers associated with networking equipment for the purpose of locating and addressing these devices world-wide. An often-used analogy to explain the Domain Name System is that it serves as the "phone book" for the Internet by translating human-friendly computer hostnames into IP addresses. For example, www.example.com translates to 208.77.188.166.

The Domain Name System makes it possible to assign domain names to groups of Internet users in a meaningful way, independent of each user's physical location. Because of this, World-Wide Web (WWW) hyperlinks and Internet contact information can remain consistent and constant even if the current Internet routing arrangements change or the participant uses a mobile device. Internet domain names are easier to remember than IP addresses such as 208.77.188.166 (IPv4) or 2001:db8:1f70::999:de8:7648:6e8 (IPv6). People take advantage of this when they recite meaningful URLs and e-mail addresses without having to know how the machine will actually locate them.

The Domain Name System distributes the responsibility of assigning domain names and mapping those names to IP addresses by designating authoritative name servers for each domain. Authoritative name servers are assigned to be responsible for their particular domains, and in turn can assign other authoritative name servers for their sub-domains. This mechanism has made the DNS distributed, fault tolerant, and helped avoid the need for a single central register to be continually consulted and updated.

In general, the Domain Name System also stores other types of information, such as the list of mail servers that accept email for a given Internet domain. By providing a world-wide, distributed keyword-based redirection service, the Domain Name System is an essential component of the functionality of the Internet.

Whether you have an existing email address or you're looking to get a new one, please call 239-790-7000 and request operations department for inquiring about email and you will be directed to the correct person available.